Frequently Asked Questions

Frequently Asked Questions

Warranties & Repairs

How do I determine if my Andis product is under warranty?
The warranty period begins from the date of purchase so be sure to retain your purchase receipt for verification. Please refer to the Use and Care pamphlet which is enclosed with your product for warranty specifics. Andis product is warranted against defective material or workmanship.
Are there any products that are not under warranty?

Yes.

  1. The manufacturer’s warranty is void on purchases of used product. Only Andis products that are purchased new are covered by the Andis limited manufacturer's warranty. Please refer to the Use and Care pamphlet which is enclosed with your product for warranty specifics.
  2. Product purchases from the following unauthorized 3rd party sellers are not covered under the Andis’ manufactures warranty:
    1. All Star beauty
    2. Amazing Deals
    3. Alliedmed26                            
    4. Merchandise Liquidators
    5. Altima beauty                          
    6. Paxshopez
    7. Amexdrug                                
    8. Pinnacle Supply
    9. Beautifymesupply                    
    10. Poochy
    11. Beauty Drama                         
    12. 3x9store
    13. Beauty Drive
    14. Best Curls
    15. Chopmyhair
    16. Cosmetics Central
    17. Discounts Jungle
    18. eTrendStores
    19. Forever Young
    20. Get Elite deals
    21. Glam Beauty Now
    22. Grandmastuff29
    23. Housewares
    24. Jhyuklee
    25. LocoBeauty
    26. MySales1
    27. OneBear99
    28. Quick E Shop
    29. Safe Sellers
    30. Salon Logistix
    31. Salon Supply Store
    32. SimplyEsther
    33. USA  Beauty
    34. USA World Sales
Can I extend my product's warranty?
We currently do not offer extended warranties. Please refer to the Use and Care document which is enclosed with your product for warranty specifics.
Can all clippers and trimmers be repaired?
The majority of clippers and trimmers can be repaired. However, depending on the price of the repair and shipping, it may make more sense to simply buy a new unit.
How do I pay for my repair?
If your product is sent directly to the Andis factory in Wisconsin, only credit card payment (Master Card, Visa and American Express) is accepted. A repair representative will phone you for credit card information. The Andis Co. does not accept cash or checks as payment. If using an Authorized Andis Service Station, contact them directly for payment options.
What if my product is not repairable?
For product that is not repairable and still under warranty Andis will replace it.
Is there a repair station in my area?
There are Andis Authorized Service Centers in many locations. View Andis Authorized Service Centers.
How do I package and ship my product to be replaced or repaired?
When shipping product to an Authorized Andis Service Station or directly to Andis: No prior authorization or authorization number is necessary. Wrap product so it's not damaged in transit If sending in a clipper or trimmer keep an Andis blade on the unit. Put it in a sturdy shipping container Include a note inside the container with your name, address, phone, email address and what the product issue is. If the product is still under warranty, include a copy of the sales receipt showing the item and date of purchase; keep your original receipt for your records. We recommend you use a trackable shipping method such as UPS Ground, FedEx Ground or USPS Flat Rate Boxes. We do not confirm receipt of product. Please utilize the tracking information for the ship method you chose. Shipping cost is the responsibility of the customer and is not refundable. Address to return product to: ANDIS COMPANY Attn: Returns 1800 Renaissance Blvd. Sturtevant WI 53177
Do I need authorization or an authorization # to send in my product for repair or replacement?
No prior authorization or authorization number is necessary.
How can I register my product?
It's easy! Just visit the Andis website's Product Registration page to enter your information. The warranty period begins from the date of purchase so be sure to retain your purchase receipt for verification.
How long will it take to repair my clipper?
Not including transit time to and from our factory, repairs typically take 7-10 days once we’ve received your item.